Dorset Council thanks volunteers

05 May 2020

Dear colleague 
Firstly, can I thank you for everything you’ve been doing to help with the COVID-19 community response efforts in Dorset.  
Many vulnerable people of all ages may have been self-isolating for some weeks by now.
We have written to around 15,000 ‘shielded’ people today to let them know we’re thinking of them, and to check they have everything they need to keep them healthy and happy during this time.

Click here to download a copy of that letter. 

We know there are probably more people across the county who are not necessarily shielding but do not have the help and support they need. 
We’re asking you to please help us spread the word among your residents and anyone who may use your services of the various ways they can get in touch if they need help and support during these times.
Dorset COVID-19 Response Helpline: 01305 221000
Referral into the Dorset Council COVID-19 response will reduce the likelihood of vulnerable people going without support.
Guidance for referring into responses: 

  1. Care and safeguarding concerns, urgent food/meds requests - no other support network available
    Dorset COVID-19 Response Hub. Call 01305 221000, 8am to 8pm, 7 days a week
    or email
  2. Ongoing food/meds/befriending help - no other or limited support available
    Voluntary and community support for vulnerable and shielded people in Dorset area (including East Dorset).

    Age UK (North, South and West Dorset) are co-ordinating requests for help with issues relating to loneliness and isolation, or support in accessing items such as food, cash or medication. Call 01305 269444 or email
  3. Carer concerns not fitting into above categories
    Support for carers across the Dorset Council area linking into local groups – online resource and advice centre. 
    Carers Support Dorset: Call 0800 368 8349, email or visit     

Our clear message is don’t be afraid to ask for help and support during this time. No-one should go without essential food or medicines or feel lonely or frightened. We’re working with community organisations, town and parish councils, and registered care and housing providers across the county to make sure support is available to anyone who needs it. If you know anyone who needs help, please encourage them to get in contact.  
I look forward to continuing to work with you.
With best wishes,

Theresa Leavy
Executive Director – Dorset COVID-19 community response
On behalf of Dorset Council, Dorset NHS partners and voluntary community sector



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